Privacy policy
PRIVACY POLICY
Everra Lane – Privacy Policy
Last Updated: September 20, 2026
1. Introduction
At Everra Lane, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit everralane.com, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.
This policy should be read together with our Terms & Conditions, Shipping Policy, Return & Refund Policy, and other applicable policies.
For privacy-related questions, contact us at:
2. Personal Information We Collect
Depending on how you interact with Everra Lane, we may collect information including:
- Your name
- Email address
- Telephone number
- Billing and shipping address
- Order and transaction information
- Products viewed, purchased, returned, or added to your cart
- Communications you send to customer support
- IP address
- Device and browser information
- Website activity and interactions
- Cookie and similar technology information
- Marketing preferences
- Information provided by payment, shipping, fulfilment, analytics, or advertising partners
Payment card information is generally processed directly by our payment providers. Everra Lane does not need to store your full card details in order to process your purchase.
3. How We Collect Information
We may collect personal information:
Directly from you, such as when you place an order, create an account, complete a form, subscribe to emails, or contact customer service.
Automatically, through cookies, pixels, log files, and similar technologies when you interact with our website.
From service providers and partners, such as Shopify, payment providers, shipping carriers, fulfilment providers, analytics services, fraud-prevention services, and advertising platforms.
4. How We Use Personal Information
We may use personal information to:
- Process, fulfil, and deliver orders
- Process payments and refunds
- Provide order confirmations and shipping updates
- Provide customer service
- Manage returns, disputes, and chargebacks
- Detect and prevent fraud, abuse, and security incidents
- Maintain and improve our website
- Understand how visitors use our store
- Personalize the shopping experience
- Measure the effectiveness of advertising and marketing
- Send marketing communications where permitted and where required consent has been obtained
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our policies and protect our legitimate business interests
Canadian privacy law generally requires organizations to identify understandable purposes for collecting, using, and disclosing personal information and, where consent is relied upon, to obtain meaningful consent.
5. Shopify
Our online store is hosted through Shopify.
Shopify provides the e-commerce infrastructure that allows us to operate our store, process orders, manage checkout, and provide related services.
As a result, Shopify may process personal information when you visit our store or make a purchase.
Shopify's own privacy practices may also apply to information it processes in connection with its services.
6. Service Providers & Business Partners
We may disclose personal information to third parties where reasonably necessary to operate Everra Lane.
These may include:
Payment providers for processing transactions and refunds.
Shipping and fulfilment partners for preparing and delivering orders.
Customer-support and order-tracking providers for assisting customers and providing shipment information.
Analytics providers to help us understand store traffic and performance.
Advertising and marketing partners to measure campaigns, show relevant advertising, and understand marketing effectiveness where legally permitted.
Technology and security providers that help host, protect, and operate our systems.
Professional advisers and authorities where disclosure is required for legal, accounting, tax, fraud-prevention, or regulatory purposes.
We require service providers to process information only for appropriate purposes and subject to their applicable contractual and legal obligations.
7. Advertising & Marketing
We may use advertising platforms and related technologies to understand whether advertisements lead to visits, purchases, or other interactions with Everra Lane.
Depending on your location, consent settings, and applicable law, information such as device identifiers, browsing activity, purchase events, or cookie identifiers may be shared with advertising partners.
We do not sell personal information for monetary consideration.
However, certain privacy laws may define some advertising-related disclosures more broadly than a traditional “sale.” Where applicable, we provide the choices required by law.
8. Cookies & Similar Technologies
Everra Lane uses cookies and similar technologies to operate and improve the website.
These technologies may be used for essential store functionality, remembering preferences, shopping-cart functionality, analytics, security, fraud prevention, and advertising.
Where required by applicable law, non-essential cookies or similar tracking technologies will be used based on your consent.
You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Marketing Communications
If you subscribe to marketing communications, we may send you information about products, promotions, offers, or Everra Lane updates.
You can unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting:
Transactional communications relating to an order, refund, delivery, security matter, or customer-service request may still be sent where necessary.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, tax, accounting, fraud-prevention, dispute-resolution, and recordkeeping obligations.
Retention periods may vary depending on the type of information and the reason it is being processed.
When information is no longer required, we may delete, anonymize, or securely dispose of it as appropriate.
11. Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include encrypted connections, secure payment processing, access controls, and trusted technology providers.
No internet transmission or storage system can be guaranteed to be completely secure.
12. International Data Transfers
Everra Lane works with technology, payment, fulfilment, shipping, analytics, and other service providers that may operate in countries other than the country in which you live.
As a result, personal information may be processed or stored outside your province, territory, or country.
When information is transferred internationally, it may become subject to the laws of the jurisdiction in which it is processed.
PIPEDA can apply to international personal-information transactions carried out in the course of commercial activities.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to request access to personal information we hold about you, request correction of inaccurate information, withdraw consent where processing is based on consent, object to or restrict certain processing where applicable, unsubscribe from marketing, and request deletion where a legal right to deletion applies.
Some requests may be subject to legal exceptions or recordkeeping requirements.
Canadian privacy law provides individuals with rights relating to access and correction of personal information, while applicable requirements may vary depending on the province and circumstances.
To make a privacy request, contact:
We may need to verify your identity before completing certain requests.
14. Provincial Privacy Rights in Canada
Canadian privacy requirements may differ depending on where you live and how your personal information is handled.
The federal Personal Information Protection and Electronic Documents Act (PIPEDA) establishes private-sector privacy requirements for many commercial activities.
British Columbia, Alberta, and Quebec also have private-sector privacy laws that have been recognized as substantially similar to PIPEDA in certain circumstances.
Nothing in this Privacy Policy is intended to limit any mandatory privacy rights available to you.
15. Children’s Privacy
Everra Lane is not intended for children to use independently where parental or guardian consent is legally required.
We do not knowingly seek to collect personal information from children in violation of applicable privacy law.
If you believe that a child has provided personal information to us improperly, contact info@everralane.com so that we can review the matter.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
Everra Lane does not control the privacy or security practices of independent third parties.
We recommend reviewing the privacy policy of any third-party website you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal obligations.
When we make changes, the Last Updated date at the top of this page will be revised.
Where required by law, we may provide additional notice or request consent before materially changing how personal information is used.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your information is handled, contact:
Everra Lane
Email: info@everralane.com
Website: everralane.com