Shipping Policy
Shipping Policy
Order Processing
At Everra Lane, we aim to prepare and dispatch every order as quickly as possible.
- Orders are typically processed within 1–3 business days
- Orders placed on weekends or public holidays will begin processing on the next business day
- During busy periods, processing may occasionally take slightly longer
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Our estimated delivery time is generally:
5–15 business days after dispatch
Delivery times are estimates and may vary depending on your location, the shipping carrier, seasonal demand, customs processing, or other circumstances outside our reasonable control.
Some orders containing multiple products may arrive in separate packages.
Shipping Costs
We currently offer:
FREE SHIPPING ON ALL ORDERS
There is no minimum order value required unless otherwise stated during a specific promotion.
Any applicable shipping charges will always be clearly displayed before you complete checkout.
Tracking Your Order
Once tracking information becomes available, you will receive it by email.
You can also track your order through our Track Your Order page.
Please note that tracking information can sometimes take a few business days to update after your order has been dispatched.
Shipping Address
Please make sure your shipping information is complete and correct before placing your order.
Customers are responsible for providing an accurate:
- Full name
- Street address
- Apartment or unit number where applicable
- City and province
- Postal code
- Contact information
If you notice an error after placing your order, contact us as quickly as possible at info@everralane.com.
We cannot guarantee that shipping details can be changed once an order has entered processing or has already been dispatched.
Delivery Delays
Although we aim to deliver within the estimated timeframe, occasional delays may occur due to circumstances such as:
- High seasonal demand
- Carrier delays
- Severe weather
- Customs processing
- Incorrect or incomplete shipping information
- Unexpected fulfilment delays
A delay does not necessarily mean that a package has been lost.
If your tracking has not updated for an extended period, please contact us and we will assist you.
Customs, Duties & Import Charges
Depending on the destination and fulfilment location, customs duties, import taxes, or other charges may apply.
Where such charges are not collected during checkout, they may be the responsibility of the recipient, subject to applicable law.
Everra Lane does not control customs processing times or charges imposed by government authorities.
Lost or Missing Orders
If your order appears to be lost in transit, please contact us at:
Include your:
- Full name
- Order number
- Shipping address
- Tracking number, if available
We will review the shipment information and work with the carrier or fulfilment partner to determine the appropriate next step.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible.
Where possible, include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
Optional Shipping Protection
Where offered during checkout, customers may have the option to add Shipping Protection to their order for additional peace of mind.
Coverage, eligibility, exclusions, and claim requirements are subject to the terms displayed when Shipping Protection is purchased.
Depending on the applicable protection terms, eligible incidents may include:
- Packages lost during transit
- Certain damaged shipments
- Other covered shipping incidents stated at checkout
Making a Claim
If you purchased Shipping Protection and believe your shipment qualifies for coverage, contact us at:
Please provide your order number and any requested supporting information, which may include photographs or tracking details.
Claims are reviewed according to the applicable Shipping Protection terms.
Incorrect Addresses & Uncollected Packages
If a package cannot be delivered because an incorrect or incomplete address was supplied, or because the package was not collected when required, additional shipping or return costs may apply.
Any refund or reshipment will be handled in accordance with our Return & Refund Policy and applicable consumer law.
Contact Us
For shipping questions or assistance with an order:
Everra Lane
Email: info@everralane.com
Website: everralane.com